Shipping policy

We want your order to arrive safely and on time. Please read our shipping policy carefully before placing your order — most shipping questions are answered below.

1. Order Processing Time

All orders are processed within 3 business days of payment confirmation (Monday through Friday, excluding federal holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.

⚠ Orders placed on weekends or holidays will begin processing the next business day.

2. Domestic Shipping Rates (United States)

We offer flat-rate shipping within the contiguous United States. Your rate is determined by your order subtotal at checkout:

Order Total (Subtotal)

Flat Rate Shipping

Under $50.00

$3.00

$50.00 – $100.00

$6.00

$100.01 – $600.00

$15.00

$600.01 – $1,000.00

$30.00

Over $1,000.00

$40.00


Shipping rates are calculated on your order subtotal before taxes and any discounts. Shipping costs are non-refundable unless the item arrives damaged or an error was made on our part.

3. Estimated Delivery Times

Once shipped, domestic orders typically arrive within 5–7 business days depending on your location. Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier volume, weather, or other circumstances outside our control.

📦 You will receive a tracking number via email once your order ships. Use this to monitor delivery status directly with the carrier.

3. Carriers We Use

For domestic U.S. orders, we ship via FedEx, UPS, or USPS — whichever offers the most cost-effective option for your order at the time of fulfillment. You will always receive a tracking number regardless of carrier.

5. International Shipping

Yes, we ship internationally! International orders are shipped via DHL or USPS. An additional shipping and handling fee of $10.00 applies to all international orders, and actual carrier costs are passed on to the customer and calculated at checkout.

Please be aware of the following before placing an international order:

  • Somnoseal / Sleep Well Institute is not responsible for any lost, stolen, or delayed packages once the order has left the United States.
  • Customers are not eligible for a refund related to missing, lost, or stolen international shipments.
  • Your order may be subject to customs duties, import taxes, or brokerage fees assessed by the destination country. These charges are the sole responsibility of the recipient and are not included in your order total.
  • Customs processing may add additional transit time beyond the carrier's estimated delivery window.


6. Address Accuracy

Please double-check your shipping address before completing your order. We are unable to redirect packages once an order has been fulfilled. If an incorrect address is provided and the package is returned to us, the customer will be responsible for re-shipping costs.

Pro tip: Review your address at checkout, especially apartment/suite numbers and zip codes.

7. Lost or Damaged Packages (Domestic Orders)

If your domestic order has not arrived within 10 business days of your ship date, or if your package arrives visibly damaged, please contact us immediately at sleep@somnoseal.com with your order number and a description of the issue. We will work with the carrier to resolve the situation as quickly as possible.

Please retain all original packaging and take photos of any damage before contacting us — this is required to file a carrier claim on your behalf.


Still have questions? Email us at sleep@somnoseal.com — we typically respond within 1–2 business days.