Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your request must be submitted within 30 days of your delivery date.

Your 30-day window begins on the date your tracking shows delivered.

How to Start a Return

To start a return, contact us at sleep@somnoseal.com with your order number and a brief description of the reason for your return. We will review your request and follow up with next steps.

Once your return is reviewed and approved, we will process your refund (minus shipping costs) to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.

If 15 business days have passed since your return was approved and you have not received your refund, please contact us at sleep@somnoseal.com.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong product, contact us immediately at sleep@somnoseal.com with your order number, a description of the issue, and photos clearly showing the damage or incorrect item. We will evaluate the situation and work to resolve it promptly.

Exceptions — Non-Returnable Items

The following are not eligible for returns or refunds:

• Gift cards

Exchanges

The fastest way to get the item you want is to request a return for your current item and, once the return is approved, place a new order separately.

International Orders

Our 30-day return policy applies to all international orders. Please note the following:

• Original shipping and handling fees are non-refundable.
• Customs duties, import taxes, or brokerage fees paid to your country's authorities are not refundable, as these are collected by third-party governments.
• Refunds are issued in USD to your original payment method. Any currency conversion differences are outside our control.

European Union — 14-Day Cooling-Off Period

If your order was shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without justification, in accordance with the EU Consumer Rights Directive. You will need to provide your order number or proof of purchase when submitting your request.

Our 30-day return policy exceeds this requirement, so EU customers are automatically covered. To exercise your right, contact us at sleep@somnoseal.com.